Q: My front door light/outside stairs landing light/security light is burnt out, what do I do?
A: Report burnt out lights and broken light fixtures to The Oakton's property manager. Please be specific with the location of the light fixture. Light fixtures and bulbs are repaired/replaced on a 2-week cycle. Back door light fixtures are limited common elements and the replacement of these light bulbs are the responsibility of the owners.

Q: Can I attend board meetings?
A: Yes. All board meetings are open to owners. Sometimes the board convenes into closed executive session and this portion of the meeting is not open to owners. The board meets in executive session to discuss legal matters such as contract negotiations and delinquencies.

Q: I want to talk to directly to the board directors but they don't provide their phone numbers and email for the residents. Why?
A: Residents are to contact The Oakton's property manager at Cardinal Management regarding the affairs of the community. Direct all common element maintenance issues directly to the property manager, not board members. Residents who wish to address or ask questions directly to the board may do so during the open forum portion of any board meeting.

Q: How do I join a committee?
A: Contact Victoria Garner at Cardinal Management Group (v.garner@cardinalmanagementgroup.com). She will verify that you are an owner in good standing and give your name and contact information to the committee's chair.

Q: Can I attend committee meetings without becoming a committee member?
A: Yes. All committee meetings are open to The Oakton's owners.

Q: What should I do if I have water intrusion inside my unit from siding or a roof leak?
A: Water intrusion on an outer wall may be caused by a leak from the siding or outside trim and you should contact The Oakton's property manager. If you have water intrusion on an inner wall, it is probably due to a pipe leak belonging to your unit or an adjacent unit and you should contact your plumber. If the leak is from a riser pipe, the association is responsible for the repair and its cost. If you live in a top floor unit and experience a ceiling leak, call The Oakton's property manager. The source of the leak may be from the roof.

 

Q: What should I do if I have a water leak from a pipe?
A: If you live beneath another unit and you have a ceiling leak, the source of the leak could be from your pipe or from a pipe belonging to an adjacent unit. The units' water shut off valve is in the laundry room and in some units it is behind the washing machine. Sometimes you may have to wait up to an hour or so for the water to drain from the pipe for the leak to stop. If the water leak stops when your water is off, then your pipe is the source of the leak. Contact your plumber, not The Oakton's property manager.

 

If the leak continues and you have turned your water off, ask your neighbors (one by one) to turn their water off inside their unit. Please be aware that the source of the pipe leak can be from any 5 units on your side of the building.

Q: What should I do if my neighbor's unit is leaking into my unit?
A: If one unit leaks into another, it is up to the owners and their respective insurance companies to settle the damages. The association is not responsible for the repair or arranging for the repair. If you need help with getting into contact your neighbor, call The Oakton's property manager.